FAQs

Time Frame

• We have a 30-day return policy, which means you have 30 days starting from the day you placed your order to request a return. 
• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Coverage

• Items that are defective, damaged, or our mistake, are covered. A prepaid shipping label will be provided to you after approval. 
• If your return is not defective, damaged, or our mistake, it is considered preferential. In this case you will be responsible for the cost of shipping the item back to us. 
• There are no fees for returns, but we retain the right to impose a fee not exceeding 15% of the refund amount for processing & cleaning expenses.
• Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Please note if a return is missing components, you will be notified before the return is processed.

Item Return Conditions

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Odd Scenarios

• If your shipping box appears damaged and/or tampered with during shipping, please note this on your return. We encourage you to take pictures of such scenarios before opening the package. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at return@thewritingnook.net.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Start Return

1. To start a return, you can either use the self service in your account or contact us at return@thewritingnook.net.
2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Self Service Instructions

1. Click the profile icon in the top right corner or here.
2. Log in to your account.
3. Click the order that you want to submit the return for.
4. If your order has more than one item, then select the items that you want to return.
5. Select a return reason and add a note for the store.
6. Click Request Return.
7. That's it! We will contact you as soon as we have had the opportunity to review your request.

You can always contact us for any return or question at return@thewritingnook.net

• Free USPS Ground Advantage™ shipping on orders above $99.
• Final cost of shipping for each option is shown at checkout.

USPS

UPS

Canadian & International Orders

Regrettably, at this time, we are unable to offer shipping to Canada and international destinations. We understand this may be disappointing, and we sincerely apologize for any inconvenience this may cause.

We are continuously working to expand our shipping capabilities, and we appreciate your understanding as we explore options to better serve our global customer base.

While we currently do not offer gift cards, we're actively exploring options to introduce this feature. We appreciate your understanding and patience as we work
to enhance your shopping experience.